top of page

Orders & Deliveries

Everything You Need To Know About Ordering & Deliveries

​

MARKETPLACE BASICS

  • It is mandatory that all items are purchased through Marketplace per our user agreement.

  • All members will need to create an account to use Marketplace and require training: Please have new team members fill out the new user form at the Marketplace site to schedule within their first few days.

  • Marketplace Trainings are offered on Tuesdays 10-11AM EST and Thursdays from 2-3PM EST.

  • Need some Marketplace support? Have a rush order?  Haven't received an item?  Reach out to the dedicated Marketplace Team.
     

DELIVERY BASICS

  • All orders via UPS, Fedex, and USPS will be delivered to the 6th Floor or retrieved from the Dock Master.

  • You can use the freight elevator to move items up to the 7th Floor, but please consider the following:

    • Loading Dock & Freight Elevator Hours of Operation: 24 hours/7 days/365 days a year

    • You may borrow the cart from freight if you have multiple/oversized items to move.  Do not use the staff cafe cart as staff needs it to stock the cafe.

Marketplace and Delivery Basics

MAIL & PRINT ROOM

​

  1. USPS is delivered daily and distributed in companies mailbox

  2. Companies are responsible for scheduling Fedex and UPS pickups along with providing the correct packaging and label.  Items for pickup can be left on the designated cart in the 6th floor freight.

  3. If any biological samples or package that contains dry-ice, you must be DOT certified to ship. Please reach out to Support to learn about the next available training session or use an outside vendor to assist in the shipment.

  4. Please limit printing to 25 pages per job. For booklets and larger printing requirements please use a nearby Staples/Printing service.

  5. Please print double sided and in black ink only whenever possible.

  6. Do not remove office equipment from the copy room (stapler, laminator, paper cutter, etc.).

  7. Please only take your mail or papers.

DELIVERY FREIGHT AREA

​

  1. Building management requires that every delivery and service provider must have a Certificate of Insurance. See below for more information regarding COIs.

  2. All items being delivered, including hand carried items and food delivery, must use the freight elevator.

  3. Packages may be delivered 7 days a week

  4. Please only take packages for your company.

  5. Please break down all cardboard and place it in cardboard recycling bin in the freight area.

  6. Hazardous chemicals must be transported to Lab 3 in box or in the ferry cart

  7. Use the freight elevator only when appropriate.

  8. Do NOT leave bulk items (equipment, furniture, pallets, crates, etc.) in the freight for disposal.  The building cannot dispose of these.  Resident will be required to schedule a bulk pickup.

MAIL & PRINT ROOM

Buying New Equipment? Not So Fast!

All resident owned equipment needs to be approved for use at our facility before it is purchased and per the user agreement, must be purchased through Marketplace. Equipment must fit within your rented space, work within the structural systems of our facility (electrical, ventilation, etc.), and must meet safety regulations as deemed by the BioLabs@NYULangone team.  

Planning A Big Delivery To The Lab? Or Getting Service?
 

The building management requires notification of large equipment deliveries and service work occurring in the building and insurance from vendors.  Biolabs HQ also needs vendor insurance on file.  

  • Residents need to communicate the building requirements and limitations to their vendors as they are the ones making the purchase.  Residents need to be directing the insurance talk with the vendor, not the Biolabs team.  Residents also need to be onsite to accept and coordinate the delivery. 

  • As the lease holders, Biolabs should only be communicating between the resident and the building.  Residents should not reach out to the building staff themselves.  Please send all materials to the Biolabs Team.

  • The building requires an approved certificate of insurance (COI) from any delivery company outside of the standard shippers (FedEx, UPS, USPS).  Even if the company has delivered to Biolabs or serviced onsite before, please check with the Biolabs Team to confirm the COI is still good or request an up-to-date copy of their information. 

  • For any service occurring onsite, the building requires a COI and notification.  Again, confirm with the Biolabs Team that the information is still up-to-date with the building or request new copies before scheduling.  â€‹â€‹

  • Biolabs HQ also needs a copy of delivery and service vendor COIs.

  • Please submit required documents with the delivery/service date and time frame to the Lab Manager to submit to the building management a few days in advance of delivery.  Deliveries and service may be rejected if the approved paperwork is not on file or the insurance requirements are not met.  The building is strict on their requirements.  

  • Make sure that the COIs contains the following or it will be rejected by the building and Biolabs:

    • Required highlighted language of the sample COIs including one for the landlord and the other for Biolabs and associated statements listed in the additional remarks box.  Must be two separate versions.

    • Commercial General Liability with a combined Bodily Injury and Property Damage limit of no less than one million dollars per occurrence.

    • Commercial General Liability with no less than two million dollars in the aggregate. The limits should be applicable either by per project or per location.

    • Umbrella liability with a combined Bodily Injury and Property Damage limit no less than five million dollars per occurrence.

    • Worker’s compensation.

    • All certificates must be on an Acord 25 form and not expired.​

  • Please relay the following information to the delivery company regarding the loading dock: 

    • Loading dock is open 24 hours/7days/365 days a year.  But note that Biolabs staff hours are only 9AM - 5PM. 

    • Loading dock is located at 45-17 Pearson St., Long Island City, NY 11101

    • Loading dock garage doors are generally not kept open unless there is an active delivery.  Delivery drivers should ring the Dock Master for access using the intercom next to the fire door.

    • Delivery drivers must check in with the Dock Master before unloading.

    • Lift gate is preferred.  

    • The team has a pallet jacks, carts, a lift table, and dollies available to borrow to transport items.

    • The building staff does not accept deliveries.  No items can be left in the loading dock area and all items must be delivered directly up to the floor.  Request "inside delivery" from the vendor/shipper for the delivery to occur on our floors.  

    • Please check dimensions of crates and packages against doorways. 

    • Once arriving on the Biolabs floor, deliverers should call residents or ring the Ring doorbell to alert staff to let them in.  Residents should be available to accept and direct the delivery.  

  • After Delivery: Please move all shipping materials to the garbage (wrapping, Styrofoam, poly strapping, etc.). Cardboard boxes broken down and moved to the cardboard bin in freight area.

    • If items arrived on pallets or in crates, do NOT move these items to the freight area.  The building/garbage service will not dispose of large items.  Resident companies must schedule a bulk pickup.  We've used 1-800-JUNK in the past.

Equipment and Large Deliveries

Don't Be on the Receiving End of Bad Mail

  • Make sure that your packages comply with import-export rules according to the U.S. Department of Commerce. 

  • Below please find a document that spots potential trouble signs for shippers shipping your supplies or equipment from outside the U.S. 

  • Law enforcement officials ask you to self-report any issues related to your shipment of supplies coming from outside the US as well as shipping internationally from the US as well. 

​

bottom of page